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Cotswold Teak's information to our customers regarding Covid-19

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CORONAVIRUS (COVID-19) COTSWOLD TEAK'S LATEST INFORMATION FOR OUR CUSTOMERS

 Last updated 24/3/20  (10.58 am)

 After the governments latest announcement (23rd March 2020), Cotswold Teak has closed its showroom and office with immediate effect to comply with the governments efforts to fight the virus. Please call 01608 682191 to hear our latest contact numbers. Our website will remain operational throughout this periodinline with GOV.UK GUIDANCE "Online retail is still open and encouraged".

We will be closely monitoring the situation and will keep you updated. 

Please keep visiting this page for the latest information.

Orders & Deliveries

Q. Can I still shop online?

A. Yes, as per  GOV.UK GUIDANCE "Online retail is still open and encouraged". So our website will remain operational throughout this period, all orders taken will be delivered according to the governments restrictions. We are delivering what we can with a one person delivery service to your drive or front door only, it is then the responsibility of the customer to place the furniture in the garden. Items that we can send on a pallet will be sent this way, and the delivery company will contact you to arrange the delivery date. Please ensure a distance of at least two metres between yourselves and our delivery staff at all times.

Q. I have an existing order, will this be affected?

A. We are delivering what we can with a one person delivery service to your drive or front door only, it is then the responsibility of the customer to place the furniture in the garden where it is required. Items that we can send on a pallet will be sent this way, and the delivery company will contact you to arrange the delivery date. Please ensure a distance of at least two metres between yourselves and our delivery staff at all times. We will keep checking to see if we can still deliver within the regulations as the days go by. If we can deliver we will do our best to get your furniture to you asap. 

 

 Please adhere to the governments requests and most of all stay safe.

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