Delivery & Returns
Delivery & Availability
At the time of placing your order, we will aim to confirm the availability of your product. Delivery timings and cost will be discussed with you at the time of placing your order. Please note that products are insured up to the time they are delivered to you.
Goods shall be delivered and accepted as soon as ready unless the contract provides for delivery on a specific date. If the contract provides for delivery on a specific date, any failure by the “Company” to deliver on that date shall not entitle the “Customer” to rescind the contract on condition that the “Company” agrees to and delivers on a new delivery date not later than 21 days after the contracted delivery date.
In exceptional circumstances, products that are available ‘in stock’ may not pass our final inspection prior to dispatch. If this situation occurs then you will be immediately advised of such and a revised delivery time will be given to you.
Delivery is to the ground floor only. Drivers are unaccompanied and will need assistance with the unloading of all items. No liability can be accepted for costs caused by late deliveries or for any other reason. In exceptional circumstances, deliveries can still be made when there is no one present to accept it. If both parties agree to this then the word of the Company will be sufficient to confirm that delivery of the goods was made.
*The cost of delivery within the UK mainland is NOT included in quoted prices.
*Delivery times vary depending on the product type and seasonal variations.
The Delivery prices shown on our website are home deliveries within mainland Britain. Large items are transported directly to your home in LWB vans; smaller items may be delivered by a parcel service.
Delivery to Scotland is now typically £95 (total not in addition) further such as by agreement Scottish Western Isles, Northern Ireland, Eire, Isle of Man and Isle of Wight are subject to a surcharge all this is depending on the item wanted/purchased. Please contact a customer services representative who will confirm the cost of delivery to these destinations. Due to increased diesel and other delivery agencies to these areas we have had no alternative but to increase prices. These prices are liable to changes reflecting fuel increases/fluctuations.
Report damages, faults or errors to Customer services by phone, email or letter within 48 hours of receiving the goods via tel 01608 682 191 or email address email@example.com
Please check your order on arrival. In the unlikely event that anything is wrong we will try to rectify it at that time. If we need to replace any articles for any reason please allow for delivery lead times.
Our Show room is situated near Stratford upon Avon Warwickshire and is open 6 days a week during the summer. Goods can be collected but we require at least 3 working days in advance to prepare your order. To make arrangements for collection, please telephone our Distribution manager on 01608 682 191.
All our furniture is delivered either made up, or some of the larger pieces, we build them on-site. Where possible we set your furniture up where it is required, show you how to operate it, answer any questions you may have and take away the packaging. (Please note that for efficiency and speed of delivery we may use a courier service ).
We deliver the majority of our range ourselves in order to ensure safe delivery. Where possible our furniture is delivered fully assembled for your immediate enjoyment.
- For orders upto £60.00 delivery cost £9.95
- For orders between £60.00 - £199.99 delivery cost £25.00
- For orders between £200.00 - £5000 delivery cost £35.00
- For orders over £5000- call for quote
- Delivery charges may not apply if your order is part of a "Free Delivery" promotion, always select the Free Shipping option if available.
The following postcode areas are charged at £60.00 delivery; EC1, EC2, EC3, EC4, SE1, SE11, WC1, WC2, W1, SE1, SE11, SW1P, SW1E, SW1H, SW1A, SW1Y
The following postcode areas are charged at £65.00 delivery; AB, DD, DG, EH, FK, G1-83, KA1-26, KA29-30, KY, ML, PH, TD, TR, IV
If you require delivery outside the U.K please call 01608 682 191 and we can provide a quote.
Please note that we deliver between 06:30 and 19:00 hours.
RETURNS & EXCHANGES
You can cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items).
To cancel your order you must inform us in writing giving your name, address, telephone number, email address and details of your order. You can notify us in writing at the following email: firstname.lastname@example.org, tel: 01608 682 191.
To meet the cancellation deadline, it is sufficient for you to send your communication advising that you wish to exercise your right to cancel before the cancellation period has expired. Please note though you might have to provide proof of despatch if you post the item such that the cancellation notice is delivered to us after the expiration of the cancellation period.
You cannot cancel your order if the goods are bespoke (ie made to order) or personalised in any way.
You cannot cancel your order if the goods have become inseparably mixed with other items after delivery. For instance if you treat the goods with Teak Oil or a Teak Care product the timber and the teak care product will have become inseparably mixed. You will be deemed to have accepted the goods and you will not be able to cancel the order.
Effects of cancellation
If you cancel your order, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). You must bear the cost of returning the goods via a courier or we can arrange to collect larger goods at the rates specified below.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are permitted to inspect the goods but are not allowed to use them. You must return the goods in the original packaging they were delivered in. There may be a deduction if the goods are not returned in the same condition that they were in when they were delivered. To mitigate this we suggest, for pre-assembled items, you store them in a garage or cover them until they are collected.
We will make the reimbursement not later than:
14 calendar days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
Costs of Return
You will have to bear the cost of returning the goods. You should return smaller items, value up to approximately £100, via Royal Mail or courier and this will cost £10 - £20 to return. Please make sure you insure the goods and retain proof of despatch which might be required by us in order to process a refund.
For larger items, in mainland England and Wales, we can arrange to collect the items from the delivery address. The costs will be:
£45 For order values £50 - £199.99
£90 For order values £200 - £399.99
£200 For order values Over £400.00
There will be a surcharge for collection from Scotland of £100 depending on the location of the delivery address. In the event that delivery was to an agent/ freight forwarder collection will only be from the point of delivery not the onward customer address.
For items that have been taken offshore they must be returned to the original mainland delivery address and this cost will be borne by the buyer.
We will endeavour to collect the goods within 14 days of receipt of your notice to cancel the order. We will notify you of the collection date and you should ensure the items are available for collection on that date. Failure to have the goods available as arranged will delay any refund.
Cancellation by us
We reserve the right not to process your order if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
01608 682 191