Delivery & Returns
Please note all our furniture is hand made using solid teak natural wood. As it is hand made we cannot guarantee any consistency of size, colour, grain or markings in the wood. You may find slight variations in size, angles and design from time to time but this is the beauty of buying a quality hand made product such as Teak furniture.
• Delivery is free on orders over £100 and is £10 for orders under £100;
• Our free delivery service is a one man non assembled service and will usually be delivered via a Haulier/pallet service;
• At checkout you will be offered the option of a white glove 2-man delivery service for £65 which includes full assembly and carried to your desired spot;
• You will be contacted once you have placed your order to arrange delivery, we aim to deliver all items when in stock within 15 working days;
• If you would like your items quicker or like to ask us any questions, please contact us today.
The following postcode areas have a surcharge of £60.00 delivery: EC1, EC2, EC3, EC4, SE1, SE11, WC1, WC2, W1, SE1, SE11, SW1P, SW1E, SW1H, SW1A, SW1Y.
The following postcode areas have a surcharge of £65.00 delivery: AB, DD, DG, EH, FK, G1-83, KA1-26, KA29-30, KY, ML, PH, TD, TR, IV.
So if you select the Free delivery option you pay the surcharge, if you click the 2 man option you will pay for the 2 man delivery service plus the surcharge. If you require delivery outside the UK please call 01608 682 191 and we can provide a quote. Please note that we deliver between 06:30 and 19:00 hours.
At the time of placing your order, we will aim to confirm the availability of your product. Delivery timings and cost will be discussed with you at the time of placing your order. Please note that products are insured up to the time they are delivered to you.
Goods shall be delivered and accepted as soon as ready unless the contract provides for delivery on a specific date. If the contract provides for delivery on a specific date, any failure by the "Company" to deliver on that date shall not entitle the "Customer" to rescind the contract on condition that the "Company" agrees to and delivers on a new delivery date not later than 21 days after the contracted delivery date.
In exceptional circumstances, products that are available "in stock" may not pass our final inspection prior to dispatch. If this situation occurs, then you will be immediately advised of such and a revised delivery time will be given to you.
Delivery is to the ground floor only. Drivers are unaccompanied and will need assistance with the unloading of all items. No liability can be accepted for costs caused by late deliveries or for any other reason. In exceptional circumstances, deliveries can still be made when there is no one present to accept it. If both parties agree to this then the word of the Company will be sufficient to confirm that delivery of the goods was made.
*The cost of delivery within the UK mainland is NOT included in quoted prices.
*Delivery times vary depending on the product type and seasonal variations.
The Delivery prices shown on our website are home deliveries within mainland Britain. Large items are transported directly to your home in LWB vans; smaller items may be delivered by a parcel service.
Report damages, faults, or errors to Customer services by phone, email or letter within 48 hours of receiving the goods via Tel: 01608 682 191 or email address email@example.com.
Please check your order on arrival. In the unlikely event that anything is wrong we will try to rectify it at that time. If we need to replace any articles for any reason, please allow for delivery lead times.
RETURNS & EXCHANGES:
You can cancel your order up to 14 calendar days after the day on which you receive your goods (except for any made to order items). To cancel your order, you must inform us in writing giving your name, address, telephone number, email address and details of your order. You can notify us in writing at the following email: firstname.lastname@example.org Tel: 01608 682 191.
To meet the cancellation deadline, it is sufficient for you to send your communication advising that you wish to exercise your right to cancel before the cancellation period has expired. Please note though you might have to provide proof of despatch if you post the item such that the cancellation notice is delivered to us after the expiration of the cancellation period.
You cannot cancel your order if the goods are bespoke (i.e., made to order) or personalised in any way.
You cannot cancel your order if the goods have become inseparably mixed with other items after delivery. For instance, if you treat the goods with Teak Oil or a Teak Care product the timber and the teak care product will have become inseparably mixed. You will be deemed to have accepted the goods and you will not be able to cancel the order.
If you cancel your order, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). You must bear the cost of returning the goods via a courier or we can arrange to collect larger goods at the rates specified below.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. You are permitted to inspect the goods but are not allowed to use them. You must return the goods in the original packaging they were delivered in. There may be a deduction if the goods are not returned in the same condition that they were in when they were delivered. To mitigate this we suggest, for pre-assembled items, you store them in a garage or cover them until they are collected.
We will make the reimbursement not later than 14 calendar days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
COSTS OF RETURN:
You will have to bear the cost of returning the goods. You should return smaller items, value up to approximately £100, via Royal Mail or courier and this will cost £10 - £20 to return. Please make sure you insure the goods and retain proof of despatch which might be required by us to process a refund.
For larger items, in mainland England and Wales, we can arrange to collect the items from the delivery address. The costs will be:
• £45 For order values £50 - £199.99;
• £90 For order values £200 - £399.99;
• £200 For order values Over £400.00.
There will be a surcharge for collection from Scotland of £100 depending on the location of the delivery address. In the event that delivery was to an agent/freight forwarder collection will only be from the point of delivery not the onward customer address. For items that have been taken offshore they must be returned to the original mainland delivery address and this cost will be borne by the buyer. We will endeavour to collect the goods within 14 days of receipt of your notice to cancel the order. We will notify you of the collection date and you should ensure the items are available for collection on that date. Failure to have the goods available as arranged will delay any refund.
CANCELLATION BY US:
We reserve the right not to process your order if:
• we have insufficient stock to deliver the goods you have ordered;
• we do not deliver to your area;
one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.