Please browse our Frequently Asked Questions section and check if it contains the solution to your query. If our FAQ does not contain the answer you are looking for, feel free to contact our friendly customer service team.
Placing an Order
How do I place my order?
The website is all you need to place an order. Select the items you want to order by adding them into your cart. Then complete the purchase by checking out via our secure payment server, or you can phone an order through to our office on 01608 682191 during business hours, (see opening times on front page of our website).
Can I place my order via the telephone?
Yes. call our sales team on 01608 682191 and one of our sales representatives will handle your order. Feel free to ask any related questions during the call.
Do you have a show room?
Yes we do have a show room, please check opening hours on the front page of our website. The address is 11 Blackwell Business Park, Blackwell, Nr. Shipston on Stour, Warwickshire, CV36 4PE.
Do I need an account to place an order?
An account is necessary to place an order only if you are using our own secure checkout process. An account is not needed if you will be paying via PayPal or Amazon Payments.
How can I pay?
We have our own secure checkout channel that accepts MasterCard, Visa, Switch, Solo, Delta,Maestro and American Express.
When will the payment be taken out of my account?
Funds are debited from your account after you have successfully placed your order.
Can I pay for the order upon delivery?
Payment will be taken at time of order if you use the website, if you prefer to leave a deposit and pay the balance on delivery then you must phone your order through to the office on 01608 682191.
Order Processing & Delivery
What happens once my order has been placed?
You will receive an email with a summary of the transaction that includes order reference, items ordered, the delivery address and amount paid. You will then be allocated the stock and the scheduling team will contact you once a delivery date has been determined.
Where do you deliver to?
We deliver throughout the UK Mainland. We are unable to deliver to Northern Ireland, Ireland and some Isles of Scotland.
How and when will my items be delivered?
Boxed items may be delivered by our vehicles or by national carrier. Delivery generally takes place 2 to 5 days after stock allocation – please refer to the respective product page for further details.
What time will the delivery arrive?
Your item will arrive any time between 8am and 7pm.
What happens if the items are out of stock?
You will be notified immediately if the item you ordered is out of stock. You can then opt to wait for the item to be available, choose a different item, or cancel the order.
Do you assemble the products?
Most items are assembled in our warehouse and delivered ready to use.
Can I track my order?
Yes. You can follow the progress of your order by logging into your account or calling our customer services team 01608 682191 and speaking with a sales representative.
Can I collect the items?
We do allow customers to collect items from our warehouse / showroom by appointment. Please phone in advance. 01608 682191.
What if I am not around when delivery takes place?
If the delivery is by courier the driver will leave a note saying that delivery was attempted and you will be able to arrange delivery for a different day. If the delivery is by one of our staff we will try and make the delivery anyway. If you know in advance you will not be around to receive the product, you can contact our customer services and arrange a change in the delivery schedule. You can also choose to leave a note with instructions on where the driver should leave the furniture in case you are not around when he arrives. It is however, up to the driver’s discretion to leave the items or not.
I am yet to receive my items – what do I do?
If your order fails to arrive on schedule, please contact our sales team on 01608 682191 as soon as possible.
My items arrived with missing or damage parts – what do I do?
If any damage or shortage is found please contact us on 01608 682191 to discuss rectification.
How do I change my order?
Contact our sales team on 01608 682191 for any alterations you want to be made on your order before it is dispatched.
What are the opening hours?
Please see our Contact Us page for details.
How can I contact you?
Please see our Contact Us page for details.
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Showroom Opening Hours: Monday - Friday by appointment (please ring 01608 682191). Saturday - Sunday - Closed
Office Opening Hours: Monday - Friday 9am - 4pm Saturday - Sunday - Closed Cotswold Teak, 11 Blackwell Business Park, Blackwell, Nr. Shipston on Stour, Warwickshire, CV36 4PE Telephone 01608 682191