We offer FREE two-man delivery service on orders over £500 to Mainland UK. Orders under £500 will be charged £60, smaller items such as Teak Care products will be charged at £6 delivery. Delivery will be displayed at the checkout.
All our furniture is handmade using solid Teak (natural wood). As it is handmade, we cannot guarantee any consistency of size, colour, grain, or markings in the wood. You may find slight variations in size, angles, and design from time to time, but this is the beauty of buying a quality handmade product, such as Cotswold Teak Garden furniture.
Hairline cracks will be present in the wood. This is normal and appears in the grain of the wood. This will not affect the longevity or the usability of the products, it’s part of the character and part of buying and owning quality Teak furniture.
Once you have placed your order, you will receive a confirmation email immediately.
The Process:
- Once your order is placed, we will send you a confirmation email.
- Despatch can take up to 3-4 weeks.
- We will request that the courier book in the delivery with you, so please make sure we have up to date contact information.
- Delivery is curb side only, so please make sure you have help moving the products off the pallet and into your property.
- Courier will remove pallet and wrappings
Northern Ireland & UK Islands:
We can deliver to NI, Ireland and the Channel Islands, however shipping will be calculated on an order by order basis, please email customer services for a quote.
Availability:
At the time of placing your order, we will aim to confirm the availability of your product. Delivery timings will be discussed with you at the time of placing your order. Please note: Products are insured up to the time they are delivered to you.
Goods shall be delivered and accepted as soon as they’re ready, unless the contract for delivery is on a specific date. If the contract provides for delivery on a specific date, any failure by the "Company" to deliver on that date shall not entitle the "Customer" to rescind the contract on condition that the "Company" agrees to and delivers on a new delivery date not later than 21 days after the contracted delivery date.
In exceptional circumstances, products that are available "in stock" may not pass our final inspection prior to dispatch. If this situation occurs, then you will be immediately advised of such and a revised delivery time will be given to you.
Delivery is to the ground floor only (or roadside). No liability can be accepted for costs caused by late deliveries or for any other reason. In exceptional circumstances, deliveries can still be made when there is no one present to accept it. If both parties agree to this then the word of the “Company” will be sufficient to confirm that delivery of the goods was made.
*Delivery times vary depending on the product type and seasonal variations.
Report damages, faults, or errors to Customer Services by email customerservice@cotswoldteak.com within 24 hours of receiving the goods.
Please check your order on arrival. In the unlikely event that anything is wrong we will try to rectify it at that time. If we need to replace any articles for any reason, please allow for delivery lead times.
If you are not in at the time of delivery we would have to charge you a redelivery charge in line with the charges made by the carrier for the failed delivery due to no fault of ourselves or our carrier. We will contact you to inform you of these charges and take payment.
Returns & Exchanges:
You can return your order up to 14 calendar days after the day on which you receive your goods (except for any made to order items or ‘specials’ are non-refundable). To obtain a refund, you must inform us in writing giving your name, address, telephone number, email address and details of your order. You can notify us in writing at the following email: customerservice@cotswoldteak.com. As orders are processed with our warehouse immediately, in the case of a refund, you will be refunded for the cost of the item(s) but please note, you must bear the cost of delivery and collection if the item has already been dispatched from our warehouse.
You cannot cancel your order if the goods have become inseparably mixed with other items after delivery. For instance, if you treat the goods with Teak Oil or a Teak Care product the timber and the Teak Care product will have become inseparably mixed. You will be deemed to have accepted the goods and you will not be able to cancel the order.
You must bear the cost of returning goods via a courier or we can arrange a collection for the large goods, a quote for the cost will be provided.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. You are permitted to inspect the goods but are not allowed to use them. You must return the goods in the original packaging they were delivered in.
There may be a deduction if the goods are not returned in the same condition that they were in when they were delivered. To mitigate this we suggest, for pre-assembled items, you store them in a garage or cover them until they are collected.
We will make the reimbursement not later than 14 calendar days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
Cost Of Returns:
You will have to bear the cost of returning the goods. Please make sure you insure the goods and retain proof of despatch which might be required by us to process a refund. For larger items we can arrange to collect the items from the delivery address.
Cancelation by Us:
We reserve the right not to process your order if:
• We have insufficient stock to deliver the goods you have ordered
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
Damages:
It is the customer's responsibility to inspect their order at the time of delivery. Any damages must be reported to us immediately and photographs will be required. The inspection must take place on receipt of the order from the delivery company. Failure to contact us straight away may void your return. All returns are authorised at the "Company's" discretion. You can either email us or phone us to report damages: customerservice@cotswoldteak.com.
We will inspect the damage & either get it repaired or, replaced. Damages will be assessed on a case-by-case basis.